Love at first sight is a nice idea, but we appreciate you might not hit it off with your purchase first time! We offer a full refund or exchange on all non-prescription eyewear for 28 days after delivery.
If you want to return your purchase, simply return it to us in a fully resalable condition, remembering to include any documentation and accessories included with your eyewear.
Domestic Returns
For UK orders we offer a free returns service. Whether you want to return a purchase or your home trial, follow this link to begin the process of returning your parcel.
The process couldn’t be simpler. Just select the size of your parcel and enter the required details including your order number, name and address.
You can then create your label, attach it to your parcel and take it to your local Post Office for dispatch.
International Returns
We do not cover the cost of returning international orders. Please send your items back to:
Tortoise+Black
Great North Road
Wittering
Peterborough
PE8 6BX
UK